Frequently Asked Questions
Everything you need to know about SOAR Running gear, shipping, and performance.
How do I choose the correct size for my running gear?
All SOAR products feature a performance-led, athletic fit. We recommend checking our detailed Size Guide on each product page, which includes specific measurements for chest, waist, and hip to ensure optimal aerodynamic efficiency and comfort.
What is your shipping policy for international orders?
We ship worldwide using premium couriers to ensure your gear arrives safely. Standard international shipping typically takes 5-7 business days, while express options are available at checkout for faster delivery.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a seamless process.
How should I care for my technical running fabrics?
To maintain the integrity of our technical fabrics and bonded seams, we recommend machine washing at 30°C with similar colors. Avoid fabric softeners and do not tumble dry; instead, hang to dry away from direct heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and quick checkout experience.
Are your products suitable for ultra-marathon distances?
Absolutely. SOAR gear is rigorously tested by elite athletes. Our fabrics are engineered for superior moisture management, breathability, and chafing prevention, making them ideal for everything from 5k sprints to 100-mile ultra-marathons.